Your cart
Close Alternative Icon
10% of our net proceeds will be donated to the Brandon Maxwell Studio Initiative, a scholarship fund for BIPOC FSF Scholars. Info here. 10% of our net proceeds will be donated to the Brandon Maxwell Studio Initiative, a scholarship fund for BIPOC FSF Scholars. Info here.

Customer Service

CUSTOMER SERVICE

The General Terms and Conditions of Online Sale (the “Terms”) govern your use of the website operated by Brandon Vance LLC through brandonmaxwellstudio.com (the “Website”), including for the sale of Brandon Maxwell products (hereinafter the “Products” or “Product”) to you (hereinafter the “Client”). All Clients wishing to make a purchase from the Website represent and warrant that they are not acting on a commercial basis but rather purchasing the Product as or on behalf of the end consumer, and further represent that they are not a minor. The Terms can change and be subsequently amended by Brandon Maxwell; the respective applicable General Terms and Conditions of Online Sale shall be applied when an order is placed. Therefore, the Client should consult the Terms on a regular basis so the Client is aware of the version applicable when placing orders. By using the Website, you agree to be bound by the Terms as then posted here and on our Website’s Privacy and Terms Page, which is available at https://brandonmaxwellstudio.com/terms

Receipt of Products and Return Policy

Please reference the return policies on the individual product page to see which return policies apply. If a product is subject to final sale terms, it can be returned for store credit only.
All return requests are eligible within 7 days from the date the customer receives the shipment. Please submit your return request and information regarding the reason for the return via email to Client Services at orders@brandonmaxwellstudio.com. We review all email return requests upon receipt, and, if approved, we will provide you with authorization and return instructions. We offer free return labels for authorized domestic U.S. return orders. For international orders, labels are also provided, but the full cost of return shipping will be deducted from the customer's original purchase and the balance will be refunded to the original form of payment. Shipping, duties, and taxes are non-refundable costs for international returns. 
Return requests for product(s) that have been worn, used, altered, or damaged by the consumer will not be accepted for a return. Product(s) must be returned in their original condition with garment tags attached. Authorized refunds will be credited to the original method of payment, with the exception of the returns of final sale items, which can be returned for store credit only. Original shipping charges are non-refundable. Please note this process may take up to 14 business days. If returns are received worn, used, altered, or damaged, they will be returned to the customer at their expense, and a refund will not be issued. Please contact Client Services at orders@brandonmaxwellstudio.com if interested in an exchange. 

Shipping Policy

The shipping policies for items on brandonmaxwellstudio.com/shop follow the Returns & Exchanges policy listed on their specific product pages.

For questions, please contact orders@brandonmaxwellstudio.com for assistance.

Product Features

The essential features of the Products offered for sale on brandonmaxwellstudio.com are described on the Product page. Some Products may be available in different colors. Due to the computer processing of images and in spite of the care taken in producing our Product pages, the colors of Products shown on the Website may be slightly different from their actual color. The particular technical specifications and settings of your computer and its display could affect the accuracy of its display of the colors of Products offered on the Website.

We cannot be responsible for general wear and tear and any changes that occur due to the nature of the materials used. With regard to exotic skins, the controlled breeding of exotic species is closely monitored and regulated by an international convention for the preservation of endangered species (CITES). Each skin has a traceability file that specifies its characteristics as well as its precise origin.

Product Availability

Subject to their availability, Products offered for sale together with their prices shall be valid as long as they are accessible on brandonmaxwellstudio.com. If a Product becomes unavailable after placing the order, the Client will receive immediate notification by email to the address provided for the order, and if the Client credit card or debit card (the “Client Card”) has been charged, the full amount charged will be reimbursed to the Client Card used as payment no later than thirty (30) days from the date of the payment.

Prices and Prohibition on Reselling

The prices displayed on brandonmaxwellstudio.com are in U.S. dollars and are intended to be valid and effective only in the United States. The prices displayed do not include applicable taxes, which will be charged to the Client and collected at checkout as required by applicable law. Prices listed on Product pages may be changed by Brandon Maxwell at its own discretion without advance notice. In the event a Product has been listed at an incorrect price, Brandon Maxwell has the right to refuse or cancel orders placed at the incorrect price, regardless of whether the order has been confirmed or the Client Card charged. If Client Card has already been charged for the purchase and the order is canceled, Brandon Maxwell will issue a credit on the Client Card. Clients may purchase any item from this Website for personal use only and without the intention for resale by themselves or any other person. Brandon Maxwell has the right to refuse or cancel orders that exceed a quantity of five (5) of the same item per Client. We reserve the right to refuse orders for any reason without explanation. Brandon Maxwell reserves the right at any time after receipt of your order to accept or decline your order, or any portion thereof, in its sole discretion, even after the receipt by Client of an order confirmation or after Client Card has been charged.

If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment. Credit card information will be collected when placing an order. To understand how your credit card information will be stored, please refer to our Website’s Privacy and Terms Page, which is available at https://brandonmaxwellstudio.com/terms. However, the security, confidentiality or integrity of information sent via the Internet is not guaranteed on account of the very nature of the network.

Contact Us

If you have any questions or suggestions please contact us at 
info@brandonmaxwellstudio.com

x