Orders for expedited shipping (2-3 days) are available at the checkout, for an additional charge. All orders will be processed for shipping within one week. Items available for preorder will have an estimated delivery window available beneath the “pre-order” checkout button.
All international shipments are processed and shipped using DHL express via our international shipping partner, Global E. International shipment costs are processed into your payment at checkout, with the option to pay customs and duties upfront or upon delivery.
Preorder:Items available for preorder will be specified as so with a button that says preorder in place of "add to cart”. An estimated delivery window will be available beneath the “pre-order” checkout button. All garments that are preordered have an expected ship window that will depend on the style/season. When purchasing an item available for preorder, you will be charged immediately. Once your pre-ordered item(s) ship, you will receive a shipping confirmation with tracking information.
Special Order:Special order garments are all handmade in NYC and delivered within 10 to 12 weeks. All special order garments are FINAL SALE, no exchanges or returns are accepted. Depending on the date and timeframe we are able to accommodate rush requests, however, additional charges will apply. If interested in placing an expedited rush request, please email email@example.com
Returns:Brandon Maxwell accepts return requests within 28 days of delivery.
Product(s) that have been worn, used, altered, or damaged by the customer will not be accepted for a return.
All product(s) must be returned in their original condition with garment tags attached.
For domestic and international returns, please contact Client Services, firstname.lastname@example.org. If authorized for a return we will provide return instructions and a return label. Please note international orders are not authorized for complimentary return, and the cost of shipping will be deducted from your refund. Once a return has been received a credit will be applied to your credit card within 3-5 business days.